- FREE SHIPPING ON ORDERS $75+
This Shipping & Delivery Policy applies to orders placed with 512 Research through https://512research.shop.
Orders are generally processed within 1 to 2 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing time is separate from carrier transit time.
During periods of unusually high order volume, severe weather, carrier disruption, or other circumstances outside our reasonable control, processing may take longer.
If we anticipate a material delay in fulfilling your order, we may contact you using the email address associated with your order.
Available shipping methods and rates are displayed during checkout.
512 Research may use carriers including:
The carrier used for a particular shipment may depend on destination, service level, package characteristics, availability, and other operational considerations.
Shipping charges are calculated or displayed during checkout before payment is completed.
Rates may vary depending on:
Any available free-shipping promotions will be disclosed on the website or during checkout.
Delivery estimates shown during checkout are estimates and are not guaranteed unless a specific shipping service expressly provides a delivery guarantee.
Transit time begins after the order has been processed and transferred to the shipping carrier.
Carrier delays may occur because of weather, holidays, operational disruptions, incorrect addresses, security procedures, or other circumstances outside the control of 512 Research.
When tracking is available, customers will generally receive tracking information after an order has shipped.
Tracking information may be provided by email or made available through the customer’s order information.
Please allow time for the carrier’s tracking system to update after a shipping label has been created.
Creation of a shipping label does not necessarily mean the carrier has physically received the package.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, verify:
If you discover an address error before your order ships, contact us immediately at support@512research.shop.
We will make reasonable efforts to correct the address before shipment but cannot guarantee that a change can be made after fulfillment has begun.
512 Research is not responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an address error, the customer may be responsible for additional shipping charges before the order is reshipped.
If a refund is approved instead of reshipment, applicable shipping charges may be non-refundable.
A shipment may be returned to us because of:
If a package is returned to 512 Research, we will review the circumstances and contact the customer when appropriate.
Additional shipping charges may apply if the order is reshipped for reasons not caused by 512 Research.
If tracking indicates that your package has not arrived within the expected delivery period, contact us at:
Please include your order number.
We may investigate the shipment with the carrier.
A package experiencing a carrier delay is not automatically considered lost.
If the carrier confirms that a package has been lost, or we otherwise determine that replacement or refund is appropriate, we may:
If tracking indicates that your order was delivered but you cannot locate the package, please first check:
If you are still unable to locate the package, contact us promptly.
We may assist with available tracking information and initiate a carrier inquiry when appropriate.
Claims involving packages marked delivered will be evaluated individually based on the available information.
Inspect your package promptly after delivery.
If the shipment arrives damaged, contact us within 3 calendar days of delivery at:
Include:
Do not discard the damaged product or packaging until the claim has been reviewed.
Damaged-order claims are also subject to our Refund and Returns Policy.
If your shipment contains an incorrect product or is missing an item, contact us within 3 calendar days of delivery.
We will review the order and fulfillment records and provide an appropriate resolution when an error occurred.
When local pickup or local delivery is offered, availability and applicable terms will be displayed during checkout or communicated directly by 512 Research.
A local pickup order is not ready for collection until the customer receives confirmation that the order is ready.
Customers should not arrive for pickup before receiving confirmation.
Local pickup and delivery availability may vary and may be discontinued or modified at any time.
512 Research reserves the right to restrict shipping to certain:
We may cancel an order if we determine that shipment cannot lawfully or reasonably be completed.
If an order is cancelled before shipment for this reason after payment has been collected, the appropriate refund will be issued to the original payment method.
Products sold by 512 Research are research materials.
Customers are responsible for promptly retrieving delivered packages and storing products under appropriate conditions after delivery.
512 Research is not responsible for product deterioration or damage resulting from:
Carrier networks may experience delays caused by:
512 Research will make reasonable efforts to assist customers with shipment issues but does not control carrier operations.
Unless international shipping is specifically offered during checkout, orders are intended for delivery within the United States.
If international shipping becomes available, customers are responsible for determining whether the products may lawfully be imported into their destination country and may be responsible for applicable duties, taxes, customs charges, or other import fees.
512 Research reserves the right to restrict international shipments.
Orders generally cannot be cancelled after they have been transferred to the shipping carrier.
If you wish to return an eligible order after delivery, refer to our Refund and Returns Policy.
512 Research may update this Shipping and Delivery Policy periodically.
The current version will be posted at 512research.shop together with the applicable “Last Updated” date.
For shipping questions or order assistance:
Email: support@512research.shop
Phone: 512-900-9639
Website: https://512research.shop
512 Research sells research peptides exclusively to qualified researchers and laboratories for in vitro and laboratory use. By entering this site, you confirm the following:
✔ I am at least 21 years of age.
✔ I confirm I am a qualified researcher purchasing for in vitro/laboratory research only, not for human or veterinary use.
By proceeding you affirm the statements above are true. Products are not for human or veterinary use, not for use in diagnostic procedures, and have not been evaluated by the U.S. Food and Drug Administration.
