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This Refund and Returns Policy applies to purchases made from 512 Research through https://512research.shop.
Because our products are research materials that may require controlled handling and storage, returns are subject to the conditions below.
If you need to cancel or modify an order, contact us as soon as possible at support@512research.shop.
Orders may be cancelled for a full refund if the cancellation request is received before the order has entered fulfillment or been transferred to a shipping carrier.
Once an order has entered fulfillment or has shipped, we may be unable to cancel or modify it.
We may accept returns of eligible products within 14 calendar days of delivery if all of the following conditions are met:
The product is unopened, unused, in its original sealed packaging, and in the same condition in which it was received.
Return authorization must be obtained from 512 Research before sending any product back.
Products returned without prior authorization may not be accepted.
Unless the return is the result of an error by 512 Research, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
For safety, quality-control, and product-integrity reasons, we generally cannot accept returns of products that have been:
opened, unsealed, reconstituted, altered, used, partially used, improperly stored, relabeled, contaminated, or otherwise removed from their original condition.
This restriction does not affect claims involving an incorrect product, damaged shipment, verified product defect, or other rights that cannot legally be waived.
Inspect your order promptly after delivery.
If your order arrives damaged, contact us within 3 calendar days of delivery at:
Please include:
Do not discard the product or packaging until we have reviewed the claim.
Depending on the circumstances, we may provide a replacement, store credit, refund, or another appropriate resolution.
If you receive an incorrect product or your shipment is missing an item, notify us within 3 calendar days of delivery.
512 Research will review the order and shipping records and, when appropriate, send the correct product, replace the missing item, or issue a refund.
Customers will not be responsible for return shipping when the error was caused by 512 Research.
If tracking indicates that a shipment has not been delivered within the expected delivery window, contact us at support@512research.shop.
We may work with the applicable carrier to investigate the shipment.
A package is not automatically considered lost solely because of a carrier delay.
If the carrier confirms that a shipment is lost, or we otherwise determine that replacement or refund is appropriate, 512 Research may replace the order or issue the applicable refund.
If carrier tracking shows that an order was delivered but you cannot locate it, first check the delivery area, household members, neighbors, mailroom, parcel locker, community mailbox, and any alternate location where the carrier may have left the package.
Please contact us promptly if the shipment still cannot be located.
We will assist with available carrier information and may initiate a carrier inquiry where appropriate.
A carrier scan showing successful delivery does not automatically determine the outcome of every claim. Claims will be reviewed based on the available facts.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error before shipment, contact us immediately.
Once an order has shipped, we cannot guarantee that an address can be changed or that the package can be redirected.
If a package is returned to 512 Research because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order is reshipped.
If you believe there is a legitimate quality issue with a product, contact us at support@512research.shop and provide your order number, product information, lot or batch information when available, and a detailed description of the concern.
We may request photographs, packaging information, testing documentation, or other information reasonably necessary to investigate the issue.
Do not dispose of the product while a quality claim is under review unless instructed to do so.
Each claim will be evaluated individually.
Certificates of Analysis and other laboratory testing information may be available for specific products or batches.
Differences between expected research outcomes and actual research outcomes do not, by themselves, establish that a product is defective.
Research results can be affected by methodology, equipment, handling, storage, environmental conditions, analytical procedures, and other factors outside the control of 512 Research.
Customers are responsible for following appropriate storage and handling procedures after delivery.
512 Research is not responsible for deterioration, contamination, loss of integrity, or other damage caused by improper storage, handling, reconstitution, modification, or use after delivery.
Approved refunds will generally be issued to the original payment method.
Please allow reasonable processing time after a refund is approved.
Financial institutions and payment processors may require additional time before the refunded amount appears in your account.
512 Research does not control processing times imposed by banks, card issuers, or payment processors.
When a return results from an error by 512 Research, such as shipment of the wrong product, we will cover reasonable return shipping costs when a return is required.
For discretionary returns of eligible unopened products, the customer is responsible for return shipping.
Original shipping charges are generally non-refundable unless the refund results from our fulfillment error or applicable law requires otherwise.
512 Research reserves the right to refuse a refund, replacement, or return request when we reasonably determine that a claim involves fraud, material misrepresentation, product tampering, repeated abuse of our return process, or conduct inconsistent with this policy.
Nothing in this section limits rights or remedies that cannot legally be waived.
All products sold by 512 Research are subject to our Research Use Only and Purchaser Eligibility Policy.
A return, refund, replacement, or other customer-service resolution does not alter the intended research-use-only status of any product.
To request a cancellation, return, refund, replacement, or report an order problem, contact:
Email: support@512research.shop
Phone: 512-900-9639
Website: https://512research.shop
512 Research sells research peptides exclusively to qualified researchers and laboratories for in vitro and laboratory use. By entering this site, you confirm the following:
✔ I am at least 21 years of age.
✔ I confirm I am a qualified researcher purchasing for in vitro/laboratory research only, not for human or veterinary use.
By proceeding you affirm the statements above are true. Products are not for human or veterinary use, not for use in diagnostic procedures, and have not been evaluated by the U.S. Food and Drug Administration.
